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Debt Resolution Expert

2 weeks ago

Bayside Council, Australia Qudos Bank Full time

Job Summary

The Debt Resolution Expert role at Qudos Bank involves working with customers to resolve debt issues and provide support to help them get back on track. In this role, you'll be responsible for conducting in-depth interviews with customers, analysing their financial data, and determining their ability to pay.

You'll work closely with other business units to ensure best practice is maintained and identify opportunities for process improvement. Key responsibilities include managing and prioritising a portfolio of complex delinquent accounts, conducting detailed profiling questions, and negotiating payment plans and settlements with customers.

Benefits:

  • Opportunity to work with a customer-owned bank that puts its customers first
  • Challenging and rewarding role with opportunities for career growth and development
  • Competitive salary and benefits package
  • Hybrid work model with flexible working hours
  • Wellbeing initiatives including health fund partnership, health assessments, and fitness passport program

About the Team

Our team is dedicated to doing the right thing by our members. We're passionate about providing exceptional customer service and supporting our customers through challenging financial times.