Crane Technician and Support Expert

6 days ago


Blacktown City Council, Australia The Manitowoc Company Full time

**Job Description:**

We are seeking a seasoned Crane Technician and Support Expert to join our team at The Manitowoc Company. As a key member of our service team, you will be responsible for delivering exceptional service and support to our customers in the heavy equipment industry.

**Responsibilities:

  • Provide expert technical support via phone to resolve customer inquiries and issues.
  • Quickly respond to and resolve field breakdowns, performing timely repairs on cranes and other heavy equipment.
  • Maintain thorough and accurate service reports, submitting them promptly upon completion of each repair.
  • Analyze component failures, providing valuable insights to improve product design and performance.
  • Develop and deliver comprehensive training programs for distributors on the commissioning of new products.
  • Lead the resolution of warranty issues that require specialized expertise.
  • Collaborate closely with MCG personnel to address service materials, product requirements, availability, and code compliance.
  • Investigate and resolve customer reports of technical problems, applying established processes to prevent future operational difficulties.
  • Conduct in-depth analysis of technical problem reports to identify trends affecting future design, production, service, and maintenance processes, making recommendations to eliminate potential problems.

**Qualifications:

  • Bachelor's degree with 5+ years of technical service and support experience in the crane industry or heavy equipment industry.
  • OEM or dealer experience in heavy equipment/Crane background is advantageous.
  • Specialist training in the crane industry or on Manitowoc Cranes is advantageous.
  • Trade certificate in Mechanical or Electrical trades, with high-level automotive and Canbus electrical diagnostic skills.
  • Fault-finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking, and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes.
  • Ability to read and work with electronic and hydraulic schematics.


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