Fitness Club Growth Manager
1 month ago
We are seeking a talented and driven Membership Manager to join our team at Goodlife Health Clubs, where you will play a pivotal role in driving membership growth and delivering an exceptional member experience.
About UsAs Australia's premier privately-owned fitness organisation, we operate 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia. Our mission is simple: Move people to achieve great things.
Key Responsibilities:- Membership Growth: Lead a capable team of Member Support Consultants to maximise membership acquisition and retention, achieving monthly sales targets and contributing to the club's success.
- Team Mentoring: Develop and mentor your team, providing them with the tools to succeed in their roles and drive best-in-class service standards within the club.
- Front Desk Operations: Oversee front desk operations, ensuring seamless delivery of services and a positive member experience that drives club visitation and member engagement.
- Sales Expertise: Proven sales experience with a clear ability to hit KPIs and understand the cycle of selling, including various sales techniques like up-selling and cross-selling.
- Customer Service: Exceptional customer service skills, with experience managing the customer journey to achieve successful customer outcomes and understanding customer retention strategies and metrics.
- Leadership: Previous experience of managing and mentoring a team, with the ability to set and motivate others towards goals.
- Competitive Salary: A realistic OTE of $85,000 (made up of base salary, plus commission), plus super.
- Complimentary Membership: A complimentary all-access Goodlife membership.
- Opportunities for Growth: Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group.
Elevate your professional and personal growth with access to our industry-leading learning and development content, including online courses, career development programs, and recognition for service awards.
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