IT Technology Leader

23 hours ago

Wollongong City Council, Australia beBeeExpert Full time $80,000 - $105,000
**About the Role**

We're seeking an exceptional IT professional to lead our technology services. As an IT Support Officer, you'll be responsible for delivering expert assistance to our teams, ensuring seamless technology operations and maintaining a robust cyber security posture.

**Key Responsibilities**
  • Manage incoming support requests with high-level efficiency to keep everyone's tech running like clockwork.
  • Support user onboarding and offboarding processes.
  • Assist team with audio visual setup or equipment issues.
  • Jumping into the trenches to troubleshoot and fix hardware, software and network issues.
  • Assist management of user accounts, permissions and security settings within the Microsoft 365 environment.
  • Take control of phone operations system 3CX.
  • Support API integrations with third-party software support.
  • Building and maintaining a treasure cove of IT knowledge - think guides, how-tos, and process gold.
  • Monitor, maintain, and improve the organisation's cyber security posture to safeguard information assets.
**Required Skills and Qualifications**

To succeed in this role, you'll need:

  • A solid track record in IT support with some experience under your belt.
  • Strong skills with Windows environments, Office 365, networking basics, and common business apps.
  • A knowledge of monitoring and maintaining websites and hosting on AWS.
  • An ability to juggle multiple priorities like a pro without breaking a sweat.
  • Communication skills that can translate 'tech-speak' into everyday language (and maybe even a little humour).
  • Familiarity with IT ticketing systems and remote support tools is a bonus.
  • A genuine passion for helping people and solving problems.
**Why You'll Love Working Here**

You'll be part of a values-driven company that cares about its people and the community. Our workplace is supportive and friendly, where your ideas and contributions matter. You'll have opportunities for ongoing learning and growth, because we want you to succeed as much as you do.

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