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Client Relationship Specialist

2 weeks ago

Townsville, Queensland, Australia beBeeAccount Full time $74,000 - $140,000
Job Title: Client Relationship Specialist

We are seeking a highly skilled and experienced professional to join our team as a Client Relationship Specialist. In this role, you will be responsible for managing client relationships, driving customer satisfaction, and achieving revenue and sales objectives.


Key Responsibilities:
  • Take ownership of managing client relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives
  • Contribute to implementing segment and portfolio strategy to support the retention and growth of client portfolios
  • Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints to more experienced team members as required
  • Authentically collaborate with peers, team members, and key stakeholders to support the identification and qualification of leads
  • Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets

Required Skills and Qualifications:
  • Excellent communicator with strong interpersonal, engagement, and presentation skills
  • Strategic thinking with the ability to adapt to change
  • Able to make impact on performance and team engagement and culture

Benefits:
  • Performance-related pay
  • Access to thousands of learning programs to level-up
  • Global presence across 22 countries; opportunities to work where we do business
  • Purchased annual leave scheme
  • Additional Telstra day off
  • 30% off Telstra products and services
  • Toolkit provided (laptop + mobile phone + plan paid for)

Others:

This is a permanent full-time position and will be based in Level 1, 75 Denham Street, Townsville, Queensland. We are committed to creating a welcoming and inclusive community where everyone is respected, valued, and celebrated.