Medical Office Coordinator

1 week ago


Melbourne, Victoria, Australia Icon Cancer Centre Australia Full time
About the Role

We are seeking a highly organized and compassionate Medical Receptionist to join our team at Icon Cancer Centre Richmond. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our centre and providing exceptional support to our patients, specialists, and nursing staff.

Key Responsibilities
  • Manage incoming calls, answer patient inquiries, and schedule appointments with precision and attention to detail.
  • Be the warm and welcoming face of our centre, greeting patients with warmth and compassion, and making them feel comfortable and cared for from the moment they walk in.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and adhering to strict data protection protocols.
  • Utilize your knowledge of Medicare, DVA claims, and medical terminology to assist patients and ensure seamless communication with our clinical team.
  • Collaborate with our Workplace Health & Safety Officers to promote a safe and healthy work environment.
Requirements
  • Experience in a healthcare environment, with a strong understanding of medical terminology and procedures.
  • Exceptional organizational skills, with the ability to manage multiple tasks and prioritize deadlines.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients, carers, and colleagues.
  • Proficiency in Microsoft Word and Excel, with the ability to learn and adapt to new systems and technologies.
  • A basic understanding of medical terms and procedures, with a passion for delivering exceptional patient care.
What We Offer
  • A supportive and compassionate work environment, with opportunities for career growth and professional development.
  • A competitive remuneration package, with access to exclusive discounts and cashback rewards.
  • A comprehensive training program, with dedicated support for your ongoing learning and development.
  • A collaborative and dynamic team environment, with opportunities to build relationships that matter.

We are committed to creating an inclusive workplace for all employees, and we encourage applications from diverse backgrounds. If you are passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, please apply now.



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