
Service Delivery Excellence Director
1 week ago
Job Overview
We are seeking a seasoned leader to oversee the delivery of exceptional service experiences for our clients.
Key Responsibilities
- Contribute to seamless end-to-end service operations, ensuring adherence to client expectations and service level agreements.
- Collaborate with cross-functional teams to drive alignment with client needs and deliver high-quality service outcomes.
- Manage escalations effectively, working closely with clients and stakeholders to resolve issues efficiently.
- Maintain in-depth knowledge of structured service delivery methodologies and best practices.
- Utilize strong commercial acumen, excellent communication skills, and stakeholder management expertise to drive business growth and success.
Requirements
- Prior experience in service delivery or a related field within a managed services provider (MSP) environment.
- Demonstrated ability to deliver results-driven outcomes for clients and drive continuous improvement initiatives.
What We Offer
- A competitive compensation package.
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