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ICT Support Specialist
2 months ago
About the Role:
Prestige Staffing is seeking a skilled ICT Support Technician to join our team as a key player in providing advanced technical support to our clients.
Key Responsibilities:
- Diagnose and resolve issues related to operating systems, applications, and network connectivity.
- Perform routine maintenance and system updates.
- Manage user accounts, permissions, and security settings across systems and applications.
- Track, document, and manage support requests through our ticketing system.
- Provide clear, effective communication with end-users to understand their concerns and deliver solutions.
- Follow up to ensure issues are fully resolved to the users' satisfaction.
- Contribute to the knowledge base with new troubleshooting techniques, solutions, and best practices.
- Assist in developing and implementing IT policies and procedures.
- Monitor system performance, respond to alerts, and address issues promptly.
- Demonstrate a strong work ethic and a collaborative spirit as a team player.
- Some on-call or after-hours support may be required.
- Travel to various sites as necessary.
Qualifications:
Relevant qualifications are preferred but not essential.
