Travel Experience Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Customer Experience Coordinator

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Overview: The Global Touring team is dedicated to inspiring people through life-changing travel experiences. We're a group touring company with a passion for innovation, growth, and delivering exceptional customer service.

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Responsibilities:

  1. Accurately process payments from all customers
  2. Respond to email enquiries within the targeted time frame to adhere to a 24-hour turn around
  3. Finalize all customer data and customer documentation 4 – 6 weeks prior to departure
  4. Effectively manage all communication channels as required (phone, email, chat)
  5. Assist with ad hoc reporting to given by Team Leaders or the Customer Service Manager
  6. Work closely with the finance department to assist with ad hoc finance reporting
  7. Provide general administrative support to the Global Touring Customer Service Teams
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Requirements: To be successful in this role, you'll need to possess:

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  • Exceptional customer service skills
  • Elevated level of attention to detail
  • Exceptional time management and organisation skills
  • Professional written and verbal communication skills
  • Knowledge of our products
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What We Offer: As a member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.

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Our Values: At Global Touring, we're committed to living our values of Stay Curious, Choose Transparency, Don't Pass the Buck, and Together We Go Further. These values guide our decision-making and shape our culture.

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