
Bell Services Manager Role
1 week ago
Manager of Bell Services Operations
\This key role oversees the efficient functioning of the Bell Services department, which encompasses Bell Desk, Driveway, and Valet Parking. The successful candidate will be responsible for leading a high-performing team to deliver exceptional customer service experiences.
\Key Responsibilities:
\- Lead a high-performing team to deliver exceptional customer service experiences.
- Manage the smooth delivery of guest luggage, parking of guest cars, and driveway management.
- Ensure effective conflict resolution skills in dealing with guest complaints.
- Develop and maintain strong relationships with colleagues, guests, and stakeholders.
Requirements:
\- 5+ years of experience in a busy customer service environment (five-star environment preferred).
- Proven track record in leadership, people management, and conflict resolution.
- Strong communication and time management skills.
- Unrestricted manual Driver's License.
Desirable Qualifications:
\- Previous Hotel operational management experience.
- Hotel Management or Business qualification.
- Experience using OPERA (Hotel Property Management System).
Crown Perth values diversity and inclusion in the workplace, providing equal opportunities for all candidates.
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