
Bell Services Team Leader
2 weeks ago
Bell Captain Role Overview
As a key member of our hotel operations team, the Bell Captain plays a vital role in ensuring exceptional guest experiences. The successful candidate will lead daily operations of the Bell department, focusing on superior guest relations and team development to enhance customer service.
This leadership role involves guiding teams of Valet and Bell Services staff, with a focus on effective communication, time management, and problem-solving skills.
Key Responsibilities:
- Lead and manage the Valet and Bell Services teams
- Guide and develop Bell Services Attendants and Doorpersons at Crown Towers Perth
- Oversee daily operations of the Bell department
- Foster a culture of excellent guest relations and customer service
Requirements:
- Current WA unrestricted C class manual driver's license
- Proven experience in customer-facing roles
- Strong leadership and communication skills
- Effective time management and problem-solving skills
- Availability for 24/7 roster
Preferred Qualifications:
- Hotel operational experience
- Knowledge of Property Management Systems (PMS)
- Hospitality or related qualifications
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