Personal Banker
1 week ago
At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Personal Banker in our Retail Banking team, you'll play a key role in delivering a seamless banking experience for our customers. You'll be responsible for meeting each customer's end-to-end financial needs, providing needs-based conversations, and educating them on digital solutions. This role is based mainly in branches and requires a high standard of customer service to ensure customers are satisfied and become strong advocates for ANZ.
Key Responsibilities- Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
We're looking for someone with exceptional customer focus, retail experience, and the ability to multi-task and adapt to change. You'll also need to be a user and promoter of technology, with a willingness to work in a collaborative team environment. Sound understanding of compliance and excellent communication and interpersonal skills are also essential.
Why Join Us?At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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