Customer Service Representative

4 days ago

Box Hill North, Victoria, Australia beBeeCustomer Full time $104,000 - $130,878

As a Contact Centre Specialist, you will have the opportunity to provide exceptional customer service and support to our Federal Government clients.

The role comes with a high level of responsibility in ensuring the integrity and compliance of information and customer data. You will be assisted by a team of Customer Contact Officers as well as a supportive Team Leader and management team.

Key Responsibilities:

  • Provide excellent customer service and support via phone, email, and other communication channels
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with the team to achieve sales and service targets

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Previous experience in a contact centre or customer-facing role is desirable

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

About Us:

We are a global organisation that delivers essential public services to communities around the world. We are committed to providing a safe and supportive working environment for our employees.

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