Quality Assurance Supervisor

3 days ago

Brisbane, Queensland, Australia Icon Group Full time
About the Role

We are seeking a highly skilled and experienced Quality Assurance Supervisor to join our team at Icon Group. As a Quality Assurance Supervisor, you will play a critical role in ensuring the quality and safety of our pharmaceutical products.

Key Responsibilities
  • Ensure final products are fit for release according to Good Manufacturing Practice (GMP) standards.
  • Effectively manage the team on a day-to-day basis through sound leadership, guidance, and open communication.
  • Develop performance objectives and individual career plans and monitor performance objectives on a regular and timely basis.
  • Provide exceptional service to our customers by planning workflow to ensure that order dispatch times and customer service expectations are met.
  • Generate timetables to ensure all release and quality functions are met on a daily basis.
  • Act as Subject Matter Expert for the preparation and review of Standard Operating Procedures and Work Instructions and champion strict compliance with these procedures.
  • Participate in the investigation of nonconformances, deviations (planned and unplanned), incidents, and complaints.
  • Participate and perform tasks associated with Risk Management, CAPA, and Change controls.
  • Actively promote a culture of continuous improvement to increase product quality, safety, customer service, and employee engagement.
  • Creation of templates/trackers/reports for measuring continuous improvement programs.
  • Drive the achievement of Key Performance Indicators (KPIs) by communicating clear performance expectations, developing, and supporting the achievement of company, site, or team goals.
About Us

Icon Group is a national sterile compounding service provider with TGA accredited manufacturing facilities based in Victoria, Queensland, New South Wales, and New Zealand. We are a proud part of Icon Group, Australia's largest provider of end-to-end cancer care.

What We Offer
  • Purpose, at Pace: We know that you'll want to improve the quality of life for as many people as you can – and you'll achieve that here.
  • Impact, at Scale: Through your attention to detail and ability to individualize customer service and care, you'll help countless people in your local community and beyond.
  • Connection, at Heart: You'll be working alongside a dedicated team who are committed to outcomes.
  • Opportunity, at Hand: We're growing and evolving every day – so the sky really is the limit on where you can go with us.
Requirements
  • Relevant Tertiary qualification in Science (required) and Pharmacy (desirable).
  • Possess a current AHPRA registration as a Pharmacist in Australia (desirable but not required).
  • Previous experience working in quality in a regulated industry.
  • Previous experience supervising or managing a team.
  • Team-oriented attitude, a focus on delivering exceptional service and care to patients.
  • High attention to detail and a passion for building on your clinical skills and knowledge.
  • Strong problem-solving and decision-making skills.
  • Ability to manage your own workload with good communication skills to effectively liaise with a wide range of health professionals.

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