Lead Technical Problem Solver

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $140,000
Technical Support Professional

The ideal candidate will possess strong technical problem-solving skills and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:
  • Issue Resolution: Respond to internal support tickets, provide troubleshooting advice, and apply standard resolution tactics to ensure timely resolution of technical issues.
  • Triage and Backlog Management: Determine business impact, triage unresolvable tickets, and maintain stakeholder expectations on resolution times.
  • Advanced Troubleshooting: Investigate and resolve complex technical issues involving applications, APIs, databases, and integrations.
  • Root Cause Analysis: Analyze application logs, query databases, and replicate customer environments to identify root causes and document bugs.
  • Knowledge Creation: Improve support scalability by creating and maintaining internal knowledge base articles, runbooks, and troubleshooting guides.
Required Skills and Qualifications:
  • At least 3 years of experience in a relevant support role with proven technical problem-solving skills.
  • Bachelor's Degree in a technical field such as Computer Science or related discipline.
  • Proven experience working with large Engineering teams and strong proficiency with SQL for data analysis and investigation.
  • Scripting skills for automation (e.g., Python, Bash, PowerShell) and familiarity with .Net/C# and ability to read code and execute simple code changes.
  • Experience with log analysis tools such as Datadog and strong analytical and problem-solving skills.
What We Offer:

Join a diverse and collaborative team that values innovation and entrepreneurship. Enjoy flexible working arrangements, volunteer and study leave, monthly social events, office snacks, company Townhalls, and D&I initiatives.

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