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Customer Service Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.
Key Responsibilities:
- Roll out the red carpet of hospitality: Ensure every guest feels like a VIP from check-in to check-out.
- Communicate effectively: Confidently communicate with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges: Transform dilemmas into success stories by providing exceptional customer service.
- Promote hotel amenities: Have a deep understanding of products and offerings to promote to guests.
- Be a local legend: Share information on neighborhood hotspots and must-visit gems from your treasure trove of knowledge.
- Manage guest accounts: Display proficiency in accurately handling reservations and managing guest accounts.
Requirements:
- Innovative approach: Exceed customer service expectations with a creative and proactive mindset.
- Collaboration and teamwork: Skilled at working within teams and independently.
- Time management and organization: Proven ability to multitask and thrive under pressure.
- Communication skills: Proficient in both written and verbal communication.
- Previous experience: Previous experience in hotel front desk operations is a valuable asset.
What We Offer:
- ALL Heartist Membership: Discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts: Discounts on a range of accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on worldwide stays.
- Learn Your Way: Access to Accor's industry-leading training platforms.
- Build Your Network: Grow your hospitality network worldwide.
- Worldwide Opportunities: Limitless opportunities to grow your career with over 400 hotels in the Pacific and 5,000 across 110 countries.
