Emergency Response Support Professional

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $52,000 - $83,000
Support Worker Role

We are looking for dedicated individuals to join our team as support workers.

About the role

This is an exciting opportunity to work in a fast-paced, dynamic environment where you will be responsible for providing emergency response services to clients with medical alarms.

As a support worker, you will be the first point of contact for clients who require assistance, answering a variety of medical alarm activations and providing reassurance and peace of mind to clients and their family members.

Your key responsibilities

  • Provide emergency response services to clients with medical alarms
  • Answer medical alarm activations, including emergency calls and general testing and troubleshooting
  • Notify emergency services when required and communicate critical details that could save a life
  • Follow important protocols and administration requirements

Your skills and qualifications

  • An engaging 'people person' with empathy and excellent communication skills
  • Proven experience in customer service and exceptional listening skills
  • Excellent resilience
  • Computer literacy and accurate typing skills
  • First aid certificate or willingness to obtain one

Benefits

  • Above Award rates paid, with penalty rates for some shifts
  • 5 Weeks' Annual Leave (prorata part-time) for shift workers
  • Hybrid flexible remote working opportunities once trained
  • Friendly and supportive workplace culture

Our values

We value diversity and inclusion, creating an environment where everyone feels valued and celebrated for being themselves.



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