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Customer Experience Coordinator
3 weeks ago
This role offers a fantastic opportunity to work as a key contact point for customers, providing exceptional service and support.
About the Role- As a Customer Service Officer, you will be responsible for delivering high-quality customer experiences, responding to enquiries, and resolving issues in a timely and efficient manner.
You will have the chance to develop your skills in administration, communication, and problem-solving, working closely with other teams to achieve business objectives.
Main Responsibilities- Customer Enquiries: Respond to customer inquiries via phone, email, or face-to-face, providing accurate information and solutions to their queries.
- Administration Support: Provide administrative support to the team, including data entry, document management, and record-keeping.
- Cash Handling: Handle cash transactions accurately and efficiently, adhering to company policies and procedures.
- Team Collaboration: Work collaboratively with other teams to achieve business objectives, sharing knowledge and expertise to drive results.
- Communication: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze situations and provide effective solutions.
- Administrative: Proven administrative skills, including data entry, document management, and record-keeping.
- Cash Handling: Accurate and efficient cash handling skills, with the ability to manage cash transactions securely.
- Teamwork: Ability to work collaboratively with other teams, sharing knowledge and expertise to drive results.
