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Guest Experience Officer

2 months ago

Australia Ingenia Communities Group Full time

About the Role

We are seeking a skilled Guest Experience Officer to join our team at Ingenia Communities Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Welcome guests to our holiday park, providing a warm and friendly welcome and ensuring they have all the information they need to make the most of their stay.
  • Act as a sales ambassador for our park, promoting our unique features and amenities to guests and encouraging them to extend their stay or return in the future.
  • Manage guest check-in and check-out, handling any issues or concerns that may arise in a professional and courteous manner.
  • Provide exceptional customer service, responding to guest queries and resolving any issues promptly and efficiently.
  • Work closely with our housekeeping and maintenance teams to ensure that any issues or concerns are addressed quickly and effectively.

About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. You will have previous experience in a similar role, be computer literate and have strong communication and interpersonal skills.

What We Offer

  • A rewarding and challenging opportunity to work in a dynamic and fast-paced environment.
  • The chance to work for a leading Australian property group with a strong commitment to customer service and community development.
  • Competitive salary and benefits package.