Global Strategic Partner

1 week ago

Melbourne, Victoria, Australia beBeeStrategist Full time $150,000 - $180,000

About the Role:

This position involves developing and maintaining strategic relationships with customers who have a global presence.

Key responsibilities include acting as a trusted advisor to the customer, understanding their challenges, and introducing new innovations to meet their business needs.

The role requires managing commercial and service obligations between the company and the customer, leading to enhanced customer experience and maximizing revenue and margin.

The ideal candidate will have a background in Global Account Management, Commercial Management, or Global Service Management.

  • Main Responsibilities:
  • You will be responsible for defining and executing the service strategy for one or more of the company's most strategic enterprise customer accounts.
  • You will manage the commercial and service obligations between the company and the customer, leading to enhanced customer experience and maximizing revenue and margin.
  • You will ensure that the company and the customer deliver against their contractual commitments, orchestrating internal and external suppliers to successfully deliver and maintain the contracted scope.
  • You will be responsible for ensuring global service obligations and driving customer service development.
  • You will understand the scope of the customer contract and its requirements, identifying and exploiting up-sell opportunities.
  • You will conduct regular service and account reviews, initiate Service Improvement Plans and Service Development Plans, and be accountable for customer satisfaction (NPS).
  • You will work closely with Sales, Finance, and other functions to ensure detailed knowledge - and responsibility for - Account P&Ls.
  • You will be responsible for driving profitability, managing churn & erosion, leading change, and tracking P&L impacts and risk.

Benefits:

This role offers a unique opportunity to develop your skills and expertise in a dynamic and fast-paced environment.

You will have the chance to work closely with local influencers and decision-makers to support local, regional, and global growth.

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