Process Improvement Specialist

3 days ago

Sydney, New South Wales, Australia beBeeProcess Full time $100,000 - $150,000

We are a business driven by optimism and unwavering customer focus. Our team of outstanding individuals crafts its own path through new technology, innovation, and investment. We are a challenger brand with a challenger spirit.

Manage process standards, quality, and improvement to redefine our business processes.

This role will develop process modelling standards, methodologies, governance models, and quality assurance frameworks. You will be accountable for the setup, deployment, and operational support of the BPM toolset and company-wide process repository. Additionally, you will arrange and perform regular audits to assess process compliance, maturity, and performance, communicating these results as part of the Process Centre of Excellence. As a mentor, you will assist key partners across the business in enhancing the quality of their processes and adherence to standards

Key Responsibilities
  • Define and enforce process modeling standards and guidelines.
  • Continuously improve the end-to-end process redesign methodology and associated playbooks.
  • Manage the enterprise-wide rollout, configuration, and administration of the BPM platform.
  • Migrate legacy process content to a centralized process repository.
  • Develop process documentation and lifecycle governance frameworks.
  • Lead training initiatives for BPM adoption and process excellence.
  • Maintain a secure, structured, and accessible enterprise-wide process repository.
  • Implement a quality audit program for assessing process maturity, compliance, and documentation quality.
  • Communicate audit findings and corrective actions to collaborators.
  • Provide leadership, supervision, and performance mentoring to junior BPM analysts.
  • Support business collaborators, process authors, and process excellence team members.
Benefits
  • Flexible working hours with 2 remote days.
  • Competitive leave including extra 'Connected Leave' Days.
  • All colleagues can access resources, webinars, and support through the 'Parents at Work portal'
  • Grow your skills through an extensive online learning catalogue.
  • Connect with colleagues through volunteer groups.
  • Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office.
  • Free Optus bus service.

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