Test Centre Operations Assistant Manager
3 days ago
We are a team of over 7,000 people from diverse nationalities, ages, and cultural backgrounds, united by our customer-first approach and commitment to excellence.
Job Description
The IELTS Operations Assistant / Invigilator is responsible for supporting our Newcastle, NSW testing location to provide an exceptional customer experience and ensure operations align with IELTS rules and regulations.
Responsibilities
- Coordinate with team members to ensure seamless operations.
- Manage customer inquiries and resolve issues efficiently.
- Prepare and distribute test day documents accurately.
- Update digital records securely and manage confidential materials.
- Contribute to a culture of continuous improvement and best practices.
Key Accountabilities
- Deliver exceptional customer experiences throughout the test journey.
- Build strong relationships with internal and external stakeholders.
- Offer expert advice on IELTS preparation tools and IDP services.
- Support diverse client needs and abilities.
- Promote a customer-focused team culture.
Operations Management
- Supervise test day activities, including customer registration.
- Ensure test day documents are prepared accurately.
- Update digital databases and records securely.
- Manage Speaking test schedules effectively.
- Ensure secure handling of confidential materials.
- Address technical issues with hardware and software platforms.
- Contribute to a culture of continuous improvement.
Quality and Compliance
- Maintain adherence to IELTS standards in all activities.
- E nsure accurate data storage and security.
- Respond to incidents or potential security risks promptly.
- Complete necessary training policy acknowledgments.
- Work in accordance with organisational values.
- Contribute to a culture of quality, integrity, and excellence.
Skills and Qualifications
- Excellent verbal and written communication skills.
- Outstanding customer service.
- Strong problem-solving and decision-making skills.
- Able to work independently and as part of a team.
- Customer-focused with attention to detail.
- Effective organisational and time management skills.
- Proficient in MS Office, Microsoft Teams, and various technologies.
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