Career Advancement Opportunity
3 days ago
Career Advancement Opportunity
We are seeking a highly skilled and dedicated individual to join our team as a Lodgement Advisor. In this role, you will be the first point of contact for customers after an insured event, initiating the claims process and finding solutions that benefit both clients and our organization.
About You:
- You have a strong track record in customer service, with excellent communication skills to interact effectively with customers and service providers.
- You possess problem-solving ability, handling various scenarios and finding solutions that benefit both clients and the company.
- You have knowledge of relevant legislation and company policies to ensure compliance in all interactions.
Your Responsibilities:
- Act as the first point of contact for customers after an insured event.
- Efficiently initiate the claims process for customers during their crucial moments.
- Finding solutions that benefit both clients and our organization by troubleshooting issues.
- Serve as a direct link between customers and service providers.
- Consistently adhere to legal and corporate requirements.
What We Offer:
- A competitive salary and incentive component.
- Career progression opportunities - we promote internally.
- Ongoing training opportunities.
- A fun and high-performance culture with smart business casual dress and regular social events.
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