Retail Operations Manager
2 weeks ago
We're seeking a highly skilled and experienced Retail Operations Manager to join our team at Coles. As a key member of our store leadership team, you'll play a critical role in driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities
- Lead and develop a large team of 100+ employees, providing coaching, guidance, and support to ensure they have the skills and knowledge needed to succeed.
- Work closely with the Store Manager to ensure key commercial targets are met or exceeded, including sales growth, customer satisfaction, and operational efficiency.
- Ensure that Coles' visual merchandising, safety, compliance, and auditing standards are met, and that the store is exceptionally presented, welcoming, and engaging for customers, team members, and the community.
- Be customer-obsessed and continually seek to better understand our diverse customer base, identifying opportunities to improve their experience and drive loyalty.
About You
- Proven experience working in a fast-paced, complex retail environment, with a strong track record of leadership and team development.
- Ability to inspire and motivate a large team, with a focus on developing their skills and knowledge to drive business results.
- Strong commercial acumen, with a deep understanding of retail operations, customer behavior, and market trends.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
What We Offer
- A competitive salary and benefits package, including flexible work arrangements, additional leave, and parental leave entitlements.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is safe, respectful, and welcoming for all employees.
How to Apply
If you're a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role.
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