Retail Store Manager

2 days ago


Bendigo, Victoria, Australia Telstra Full time

Job Summary

We are seeking an experienced Retail Store Manager to join our team at Telstra. As an Assistant Retail Store Manager, you will play a key role in supporting the Store Manager in executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service.

Key Responsibilities

  • Oversee the induction of new team members and coach the store's team to meet and exceed store targets.
  • Support the team with customer query escalations and be the Store Manager's right-hand person, stepping up to act as Store Manager when needed.
  • Execute business initiatives in store to meet financial and customer key metrics.
  • Act as a team leader, motivating the team and fostering an awesome store culture.
  • Organise the store floor and team's work schedules to meet customer demand.

Requirements

  • Previous experience in a retail leadership or assistant management role.
  • Able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success.
  • Lead from the front and influence and build rapport with a diverse and varied team.
  • Excellent communication skills to support the Store Manager in taking team members through change.

About Telstra

Telstra is an iconic Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We offer a range of benefits, including store performance-related commission, 30% off Telstra services, and exclusive discounts across hundreds of brands and partners.



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