ICT Systems Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeAnalyst Full time $100,000 - $130,000
Job Role:

The ICT Analyst position plays a vital role in delivering technical assistance across computer systems, networks, and devices. This includes resolving hardware and software issues, supporting telecommunication needs, and ensuring seamless technology operations.

Main Responsibilities:
  • Technical Support: Provide frontline support for LANs, WANs, desktop systems, Microsoft applications, internet connectivity, password resets, and hardware/software faults.
  • User Onboarding & Equipment Setup: Set up staff accounts, logins, and ICT equipment at desks; assist with relocations and assess equipment for safety.
  • Vendor Management: Engage third-party vendors for issue resolution and maintain stock of ICT supplies.
  • Documentation & Process Improvement: Develop and maintain support documentation, and suggest improvements to support processes.

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