Retail Banking Expert

4 days ago


Brisbane, Queensland, Australia ANZ Full time
About Us

At ANZ, we are committed to improving the financial wellbeing and sustainability of our customers.

We strive to deliver a seamless banking experience by meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.

About the Role

This role is part of our Retail Banking team, where you will play a key role in delivering outstanding customer service. As a Banking Consultant, you will provide customers with a high standard of service to ensure they are satisfied and become strong advocates for ANZ.

Our vision is to build a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

What will your day look like?
  1. Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
  2. Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  3. Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.


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