Product Owner, Mobile Banking
6 days ago
Department: SB Digital Bank
Division: Suncorp Bank
Location: Brisbane
About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleThe digital team within Suncorp Bank are responsible end to end for our strategy, CX, website, digital banking and supporting capabilities. We strive to build personalised, radically simple and compelling digital experiences for our customers to manage their money.
As a Product Owner – Mobile Banking Run within the Suncorp Bank digital team, you will be responsible for the Run squad of the Suncorp Bank App. Your team's mission is to deliver optimisations across personalisation, app features, user experience throughout the app. You'll be working in a high performing, self-organising squad with creative engineers and designers with global ideas and experience.
Whilst this role is not a people manager, it is an influencing role where you will be galvanising the squad and external stakeholders around a vision and supporting them. You will be working with a team based in multiple locations that has a diverse skillset and is focused on bringing to life customer experiences.
Role Location: Brisbane preferred (Melbourne can also be considered)
What will your day look like?As a Product Owner – Mobile App Run, you will:
- Work with a cross-functional team of designers, CX gurus and reps from insights, contact centre and many other teams to create, own and drive a Run roadmap.
- Work closely with the Senior Digital Product Manager to align your roadmap with the greater purpose of Suncorp Bank Digital.
- Help the team align, document and articulate the vision into requirements that our engineering teams can build.
- Lead cross-squad and/or program deliverables that drive great customer and business outcomes.
- Test, learn, utilise data and feedback to continually improve design and customer experience.
- You'll be the customer's biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
- Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change.
- Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement.
- Identify, document and manage risks, issues and decisions.
- Delivery and customer focused – be able to trade off, make priority calls and put experiences in the hands of customers that they value.
To grow and be successful in this role, you will ideally bring the following:
- Expertise as Product Owner within a digital environment, delivering experience in a native mobile application in a complex technical/risk environment.
- Originality and energy, you've built a product and experience from scratch – preferably via a native app.
- Experience in financial services / banking is a plus but retail backgrounds also considered.
- Champion of Agile | UX | CX, have worked closely with Engineers | Architects| Designers and be a pro on tools such as Jira | Confluence.
- Comfort and experience in working with scrum-masters, delivery leads and change teams to ensure everyone is comfortable in releasing your beautiful code.
- Be proactive in working with stakeholders across many teams to build requirements, seek feedback and ensure solutions are aligned to digital metrics.
- A natural engager and influencer of stakeholders, this role will see you working with internal and external people and services.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88661.
Job Posting End Date#J-18808-Ljbffr
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