Emergency Response Technician

5 days ago


Castle Hill, Australia beBeeTechnical Full time $45,000 - $70,000
IT Support Specialist Job Description

This role is ideal for a candidate seeking to launch their IT career in a fast-paced environment.

We are committed to developing the technical and professional skills of each employee. Our company has exciting plans for future growth and expansion.

Key Responsibilities:
  • Handle high-volume inbound calls to our support desk, logging, triaging, and prioritizing tickets efficiently.
  • Perform basic troubleshooting with clients to resolve issues within 10 minutes.
  • Collaborate with team leads and technical resources to expand knowledge and develop technical expertise.
Requirements:
  • Strong customer service focus, striving to exceed customer expectations through exceptional service delivery.
  • Desire for continuous professional growth and development opportunities.
  • Drive to succeed and passion for technology innovation.
  • Ability to work autonomously and as part of a collaborative team.


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