Automotive Industry Parts Coordinator
2 weeks ago
Our organisation is seeking a skilled Parts Interpreter to support our entire service department across all workshops.
Job SummaryThis role reports to the Parts Manager and is accountable to the Service Supervisor and Coordinators. You will provide top-notch customer service and parts interpretation to internal customers, ensuring seamless communication and effective order processing.
Key Responsibilities:- Process parts orders, investigate backorders, locate and deliver parts to our service teams, including managing returns processes.
- Elevate parts orders through escalation channels.
- Assist quoting teams by compiling parts lists.
- Provide exceptional customer service to our service team.
- Ensure company policies are adhered to in relation to all parts sales/order transactions.
- Support parts counter needs as required.
- Experience in a parts, service or workshop environment.
- Customer service experience in a fast-paced environment.
- Mechanical or trades background in automotive or heavy machinery (highly regarded).
- Exceptional communication skills, positive and enthusiastic attitude.
- Strong computer skills with experience using multiple databases.
- Excellent organisational skills with the ability to handle several tasks simultaneously.
- Knowledge of Caterpillar products (nice to have but not essential).
Join our awesome, supportive and dedicated team. Work with people who respect each other and want to help each other develop, both personally and professionally.
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