AI Infrastructure Architect

8 hours ago

Sydney, New South Wales, Australia beBeeArchitecture Full time $200,000 - $250,000
Job Description

We're seeking a highly skilled AI Infrastructure Architect to spearhead the development of cutting-edge Large Language Model applications. As part of our team, you'll be responsible for designing and implementing scalable infrastructure solutions that empower product teams to build, evaluate, and deploy reliable and efficient GenAI applications.

Key Responsibilities:
  • Create benchmarking frameworks for LLMs, including A/B testing and offline evaluation capabilities, to assess quality, latency, and cost trade-offs.
  • Contribute to the design and implementation of Zendesk's LLM Proxy to enable safe, observable, and cost-optimized access to multiple foundation models.
  • Collaborate with applied ML, product, and platform teams to ensure GenAI infrastructure meets the needs of diverse product use cases.
  • Implement best practices for monitoring, observability, rate-limiting, and cost attribution for LLM services.
  • Establish strong engineering practices around observability, reliability, security, and cost monitoring.
  • Develop orchestration tooling to enable multi-step, tool-using AI agents that integrate with Zendesk's products.

To succeed in this role, you'll need 5+ years of experience in developing and deploying ML systems in production, with hands-on expertise in scaling infrastructure and ensuring service reliability. Familiarity with core ML infrastructure components such as model registries, feature stores, orchestration tools, and inference serving systems is also essential.

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