Collections Strategy Director

19 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000

Job Opportunity: Lead Collections Strategy Transformation

We are seeking a visionary and strategic leader to drive the transformation of our collections strategy. The successful candidate will have deep expertise in credit risk or collections strategy, with a proven track record of driving innovation through technology and data.

About the Role

This pivotal role is responsible for leading the development and execution of innovative collections strategies across retail credit products, overseeing the transformation of the operating model, embedding AI and automation to enhance efficiency and customer experience, and monitoring portfolio-level credit risk exposures.

Key Responsibilities:

  • Lead complex credit risk projects and process redesign initiatives to modernise collections and uplift team capability.
  • Develop and implement credit risk policies and standards in consultation with business leadership.
  • Provide strategic insights and practical recommendations to senior management on credit risk and collections performance.
  • Manage and develop a high-performing team of professionals, fostering a culture of innovation and continuous improvement.
  • Engage with stakeholders, clients, and governance forums to provide guidance, challenge, and thought leadership.

Requirements:

  • Proven senior leadership in credit risk or collections strategy, with a strong understanding of risk frameworks and portfolio management.
  • Experience managing large, analytics-heavy teams and leading transformation initiatives.
  • Thought leadership in AI and automation, with the ability to reimagine customer engagement and operational processes.
  • Strong stakeholder engagement and communication skills across senior internal and external audiences.

Benefits

At our organisation, we're committed to building a diverse and inclusive workforce that reflects the communities we serve. We support our people through skill development, collaboration, flexibility, and internal mobility, taking accountability for securing and enhancing the financial wellbeing of people, businesses, and communities.

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