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Travel Operations Manager
2 weeks ago
We are seeking a skilled Travel Specialist to join our team. As a Travel Specialist, you will be responsible for managing client travel requirements, including VIP client travel requirements. You will analyze all inquiries and requests received from clients and provide expert advice on the best options to offer.
Responsibilities:
- Manage client travel requirements, including VIP client travel requirements.
- Analyze all inquiries and requests received from clients and provide expert advice on the best options to offer.
- Formulate complex, logistical itinerary plans to deliver practical travel solutions.
- Service all client enquiries, requests, bookings and ticketing with the highest standards and quality documentation.
- Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
Qualifications:
- Bachelor's degree in a related field OR equivalent combination of education and directly related experience.
- 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele.
- Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues.
- GDS experience (Travelport preferred).
- Versed in booking flights, hotels and good understanding of published airfares.
- Experience handling VIP, touring, film, theatre, production or media clients, and/or group travel.
- Ability to work independently and within a team environment.
- Proactive and self-starter.
- Excellent customer service and negotiation skills.
- Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box.
- Excellent verbal and written communication skills, with a strong focus on attention to detail.
- Resilient, Versatile, and flexible, with a willingness to work within a constant, high pressured, changing environment.
- Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
