Domestic Violence Support Specialist

3 weeks ago


Ipswich, Australia ProCare Australia Full time
Counsellor Support Worker Role

The Counsellor Support Worker plays a vital role in delivering domestic violence support services to women in Queensland. Key responsibilities include supporting Crisis Intervention Counsellors and Team Leaders by arranging emergency accommodation and travel for clients, assisting with referral processes, and data entry into various systems.

Additional administrative tasks may arise to ensure high-quality service delivery. The Counsellor Support Worker contributes to the safety of service users through accurate and timely work, including concise database entries and prompt action on allocated tasks.

Key Requirements:

  • 1+ years of experience in the social and community service sector
  • Exceptional interpersonal and conflict resolution skills
  • Confident IT and telephone communication skills with multitasking and prioritization abilities
  • Ability to remain calm in sensitive situations, with experience in a fast-paced environment
  • Demonstrate knowledge of domestic and family violence dynamics
  • Blue Card and National Police Check
  • Right to work in Australia
  • Willingness to work on-site and flexibility across 24/7 roster

Training and Support:

  • 1 week of training from 9 am – 5 pm and 8am-4pm, Monday to Friday
  • Shadow shifts prior to commencing contracted base roster

Shift Times:

  • Morning: 7am – 3pm, 8am- 4pm, 9am – 5pm, 10am – 6pm
  • Afternoon: 12 pm – 8 pm
  • Evening: 3 pm – 11 pm
  • Overnight: 7:30 pm – 3:30 am (weekends 6 pm – 3 am)


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