Support Officer

3 weeks ago

Ipswich, Australia Queensland Corrective Services Full time

Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley.
The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security.
Women who enter the criminal justice system often come from lives characterised by sexual, emotional and physical abuse, domestic and family violence, substance addiction and mental health difficulties.
QCS provides a gender-responsive, trauma-informed approach to supporting women with the goal of offering an opportunity to truly rehabilitate and escape the cycle that led to unlawful behaviours.
It is important to recognise that to change a woman, is to change a generation.
**The Essential Requirements for this role are**:

- Decision making and reasoning involve gathering information, evaluating a variety of solutions, and selecting the best option, working ethically, working under pressure and demonstrating resilience.
- Teamwork skills with the ability to work without supervision and as part of the broader team. In addition, demonstrated ability to collaborate and contribute to team results.
- Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software.
- Planning & Organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures.
- Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences.
- Written skills with the ability to summarise information and data.
- Ability to use judgement and discretion with confidential information.
- Demonstrated ability to show initiative and be proactive.
- Demonstrated ability to balance competing demands and executive needs.
- Ability to work well under pressure whilst maintaining accuracy.
- Interpersonal, oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders that interact with the centre.
- Ability to acquire knowledge of relevant acts and regulations.

**In this role you will**:

- Examine incoming correspondence to determine the appropriate action.
- Check outgoing correspondence for content and adherence to style guides and formatting requirements and amend where necessary.
- Register incoming and outgoing correspondence and prioritise accordingly.
- Manage appointment diary on behalf of management.
- Ensure the confidentiality of all documentation handled and maintain a secure filing system.
- Liaise with officers at all levels within both public and private sectors in relation to the centre's activities.
- Schedule meetings, book meeting rooms and organise teleconferencing if necessary.
- Book travel including accommodation, car hire and flights.
- Provide support and advice to other staff administrative issues and assist with the preparation of briefs, memorandums, submissions and executive and ministerial correspondence.
- Other tasks as per role description.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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