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Assistant Centre Manager

1 month ago

Brisbane, Queensland, Australia Belgravia Leisure Full time

The Role

We are seeking a highly motivated and experienced Centre Operations Manager to join our team at Belgravia Leisure. As a key member of our management team, you will be responsible for ensuring the smooth operation of our gymnastics centre, including motivating and building our team to be the best they can be, ensuring our customer experience is the best it can be, and making sure we are the best part of someone's day.

The Centre Operations Manager will drive a customer-centric approach to the provision of programs, services, and administration, while establishing and maintaining strong relationships with key stakeholders. You will work in collaboration with the Centre Manager to develop and manage our customer journey, ensuring growth, retention, and profitability through the development of channel strategies, customer insights, and the implementation of local sales through lead generation plans.

The Centre Operations Manager will be responsible for managing daily operations of the centre and must be available for varied shifts, including mornings, afternoons, and one weekend shift. Responsibilities include answering phones, responding to emails, assisting walk-ins, and booking new customers.

Key Accountabilities

  • Day-to-day management of the team
  • Ensuring that the team of site staff are operating effectively to deliver a safe, patron-friendly site always open for use
  • Management of sales, retention, guest experience, and customer service
  • Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations
  • Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards
  • To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads while ensuring to provide professional service to both existing and prospective members
  • Will need to gain a coaching qualification and understanding of gymnastics - we are able to provide on-the-job training and qualifications

Essential

  • Management/leadership experience
  • Great communication skills
  • Working with Children (or equivalent)
  • National Police Check
  • Must be able to work a mix of shifts including mornings, afternoons, and one weekend shift

Desirable

  • Current First Aid Certificate (able to be gained post-employment)
  • Current CPR Certificate (able to be gained post-employment)
  • 3 plus years' experience in assisting/managing and operating a facility in the leisure or other comparable service-related industry or experience in childcare/customer service
  • Knowledge of child gymnastics programs and the gymnastics industry
  • Gymnastics qualifications (able to be obtained on the job)

About You

Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally, you will have experience in managing a team, a positive mindset, well-organized, and work productively in a team environment.

With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example. You are tech-savvy and have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect, leadership, and accountability. You are open to learning all areas of the club environment, including customer service and gymnastics coaching.

We are looking for someone who is going to add value and support to our positive club environment. If you think this sounds like you, we encourage you to apply now.