Helpdesk Support Specialist
4 weeks ago
We are seeking a highly skilled Helpdesk Support Officer to join our team. As a Helpdesk Support Officer, you will be responsible for delivering exceptional technical support to our end-users, ensuring the smooth operation of our IT environment.
Key Responsibilities- Provide first-level technical support to end-users through various channels, including phone, email, and in-person assistance.
- Assist users with troubleshooting software and hardware issues, connectivity problems, and other technical challenges.
- Provide IT Helpdesk support to our employees and Councillors, including home support where required.
- Assist users with installing, configuring, and updating software applications, ensuring software licenses are valid and updates are applied in a timely manner.
- Provide exceptional customer service by being patient, empathetic, and responsive when interacting with users.
- Maintain technical support documentation and records as required.
- Tertiary qualified in Information Technology or a related discipline.
- Relevant work experience in similar IT Support roles.
- Experience working with Office 365, Windows 10, and Adobe Suite.
- Able to explain technical concepts in clear, non-technical terms.
- Excellent communication skills, including impeccable telephone manner.
- Technical experience in supporting Microsoft Teams and Mitel Telephony is an advantage.
- Hold a driver's license, as you will be required to travel to various sites.
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Helpdesk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ignite Full timeAbout the RoleWe are seeking a skilled Helpdesk Support Officer to join our team. As a Helpdesk Support Officer, you will be responsible for delivering efficient and effective technical support to end-users, ensuring the smooth operation of our organization's IT environment.Key ResponsibilitiesProvide first-level technical support to end-users through...
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Helpdesk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ignite Full timeAbout the RoleWe are seeking a skilled Helpdesk Support Officer to join our team. As a Helpdesk Support Officer, you will be responsible for delivering efficient and effective technical support to end-users, ensuring the smooth operation of our IT environment.Key ResponsibilitiesProvide first-level technical support to end-users through various channels,...
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Helpdesk Support Specialist
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Helpdesk Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ignite Full timeAbout the RoleWe are seeking a skilled Helpdesk Support Officer to join our team. As a Helpdesk Support Officer, you will be responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of our organization's IT environment.Key...
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Helpdesk Support Specialist
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Melbourne, Victoria, Australia ignite Full timeAbout the RoleWe are seeking a skilled Helpdesk Support Officer to join our team. As a Helpdesk Support Officer, you will be responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of our organization's IT environment.Key...
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Helpdesk Support Specialist
2 weeks ago
Melbourne, Victoria, Australia ignite Full timeAbout the Role Ignite is seeking a skilled Helpdesk Support Officer to join their team. As a Helpdesk Support Officer, you will be responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of an organization's IT environment.Key...
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IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Provide IT support over the phone and via ticketing systemLog and resolve tickets in a...
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IT Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth to find an experienced IT Helpdesk Support Engineer to join their IT team.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Provide IT support over the phone and via...
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IT Support Specialist
1 week ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...
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IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Providing IT support over the phone and via ticketing systemsLogging and resolving...
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IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Provide IT support over the phoneLog tickets and provide first-level supportOffer excellent...
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IT Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth to fill an exciting opportunity for an experienced IT Helpdesk Support Engineer.As a member of a small team of IT specialists, you will provide Level 1 support to users over the phone, ensuring timely and effective resolution of technical issues.Key Responsibilities include:Providing IT...
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IT Support Specialist
1 month ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth to find an experienced IT Helpdesk Support Engineer to join their IT team.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Providing IT...
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IT Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is currently working with a leading organization in Perth to find an experienced IT Helpdesk Support Engineer to join their IT team.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to resolve technical issues.Key Responsibilities:Providing IT...
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IT Support Specialist
1 month ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeIT Helpdesk Analyst Job DescriptionAnton Murray Consulting is seeking an experienced IT Helpdesk Analyst to join their team in Melbourne. As an IT Helpdesk Analyst, you will be responsible for providing technical support to clients and partners, analyzing systems' needs, and handling problem resolution.Key Responsibilities:Provide business as usual (BAU) IT...
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IT Support Specialist
1 month ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeJob Title: IT Helpdesk AnalystAnton Murray Consulting is seeking an experienced IT Helpdesk Analyst to join our team in Melbourne. As an IT Helpdesk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email,...
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IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeIT Helpdesk Analyst Job DescriptionAnton Murray Consulting is seeking an experienced IT Helpdesk Analyst to join their team in Melbourne. As an IT Helpdesk Analyst, you will be responsible for providing technical support to clients and ensuring the smooth operation of IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and...
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IT Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeIT Helpdesk Analyst Job DescriptionAnton Murray Consulting is seeking an experienced IT Helpdesk Analyst to join their team in Melbourne. As an IT Helpdesk Analyst, you will be responsible for providing technical support to clients and ensuring the smooth operation of IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and...
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IT Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeIT Helpdesk Analyst Job DescriptionAnton Murray Consulting is seeking an experienced IT Helpdesk Analyst to join their team in Melbourne. The successful candidate will be responsible for providing technical support to clients and partners, analyzing systems' needs, and handling problem resolution.Key Responsibilities:Provide business as usual (BAU) IT...