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Team Lead

2 months ago

City of Monash, Australia City FM Australia Full time

**About City FM Australia**

City FM Australia is a leading provider of facilities management, engineering, and energy solutions. Our team is dedicated to delivering safe, successful, and sustainable outcomes for our partners.

**The Opportunity**

We are seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading, mentoring, and motivating a diverse team to achieve set targets and KPIs.

**Key Responsibilities**

  • Lead and manage a team of customer service representatives
  • Ensure set targets and KPIs are achieved
  • Manage day-to-day workload of team members, including rostering and workload allocation
  • Liaise with internal and external stakeholders to ensure seamless communication and collaboration
  • Work within a fast-paced contact centre environment that operates 24/7

**Requirements**

  • Previous Team Lead/Supervisor experience with the ability to lead a team
  • Previous Customer Service experience
  • Previous experience working in a fast-paced contact centre and/or office environment
  • Proven ability to build and maintain customer relationships with internal and external stakeholders
  • Driven to succeed and able to achieve and exceed targets/KPIs
  • High level of attention to detail, with excellent communication and computer skills

**What We Offer**

  • Flexible working arrangements, including the option to work from home two days per week
  • Career progression opportunities through our extensive learning and development program
  • Working in a custom-designed modern building with free on-site secure parking
  • Discounts Hub with exclusive discounts across major Australian retailers