Senior Business Solutions Architect

4 days ago

Melbourne, Victoria, Australia beBeeSoftware Full time $130,000 - $180,000

Job Title: Senior Software Lifecycle Specialist

Description:

We are seeking a seasoned Software Lifecycle Specialist to join our team. As a key member of our organization, you will play a vital role in maximizing the value of our software investments and ensuring client satisfaction.

Your Key Responsibilities:

  1. Build and maintain strong client relationships, driving adoption, expansion, and renewal of our software offerings.
  2. Work closely with Client Managers and Service delivery Managers to ensure seamless client engagement.
  3. Create and manage Software Success plans that promote accelerated software usage and feature adoption, aligning efforts with clients' business objectives.
  4. Conduct regular training programs to guide clients on utilizing specific software features and identify opportunities for upselling and cross-selling.
  5. Ensure regular business reviews are held to demonstrate the value of our solutions and report success metrics back to the organization.

Requirements:

  • Advanced experience in account planning, stakeholder mapping, and management techniques.
  • In-depth knowledge of our products, services, and core functionalities, along with an understanding of industry insights and the competitive landscape.
  • Excellent sales skills, including consultative selling, negotiation, and closing deals.
  • Proficiency in executing on-time renewals with minimal volume or price churn.
  • Advanced understanding of IT service environments, service operations, ITIL practices, and financial statements.
  • Ability to manage contracts and communicate their value to clients effectively.
  • Ability to interpret clients' business strategies and identify opportunities for our solutions and services.
  • Excellent interpersonal skills to develop and maintain solid stakeholder relationships up to the management level.
  • Strong communication skills, both verbal and written, complemented by good questioning and analytical abilities.
  • A bachelor's degree in business management or a related field is strongly preferred.
  • Financial acumen knowledge and understanding.

About Us:

We are a trusted global innovator of business and technology services. Our organization serves 75% of the Fortune Global 100 and is committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations move confidently and sustainably into the digital future.

Benefits:

  • Diverse experts in more than 50 countries.
  • A robust partner ecosystem of established and start-up companies.
  • Equal Opportunity Employer.

Career Growth Opportunities:

We offer a dynamic work environment where you can grow, belong, and thrive. Join us and accelerate your career today

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