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Cloud Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Cognizant Full time
Job Summary

Cognizant is a leading professional services company transforming clients' business, operating, and technology models for the digital era.

We seek a highly experienced Salesforce Delivery Manager with 18 to 22 years of experience to lead our team. The ideal candidate will have technical expertise in Salesforce and a good understanding of data quality and data governance.

This role involves overseeing service delivery, managing cross-functional teams, providing technical guidance, implementing processes, developing client relationships, ensuring compliance, monitoring performance metrics, resolving issues, and collaborating with stakeholders to improve service delivery.

Key Responsibilities
  • Deliver services that meet agreed-upon standards and client expectations.
  • Manage and coordinate with cross-functional teams.
  • Provide technical expertise in Salesforce.
  • Implement and monitor service delivery processes.
  • Develop and maintain strong relationships with clients.
  • Ensure compliance with data quality and data governance standards.
  • Monitor service performance metrics and take corrective actions.
  • Lead the resolution of service delivery issues and escalate when required.