Business Application Specialist

4 days ago

Melbourne, Victoria, Australia beBeeGenesysCloudExpert Full time $140,000 - $170,000
Business Application Specialist

The role of a Business Application Specialist is to oversee the effective integration and use of peripheral applications, collaborating with internal stakeholders to ensure the platform supports business objectives.

Key Responsibilities:

  • Acting as the subject matter expert for Genesys Cloud, troubleshooting issues, managing moves/adds/changes, and supporting staff onboarding.
  • Owning the relationship with vendors, including contractual accountabilities, monthly reviews, and driving new initiatives.
  • Managing the application roadmap, gathering business requirements, and leading enhancements from concept to BAU-including user training and change management.
  • Collaborating with internal stakeholders across Service & Experience, Contact Centre, Insurance & Claims, and more to ensure the platform supports business objectives.
  • Overseeing peripheral applications and ensuring their effective integration and use.

Requirements:

To be successful in this role, you will require:

  • Deep expertise in Genesys Cloud (minimum 3 years in a similar role)
  • Strong stakeholder management and vendor relationship skills
  • Excellent documentation, analysis, and communication abilities
  • Experience managing application roadmaps, enhancements, and support
  • The ability to balance technical detail with business impact, always considering the end-user experience

Benefits:

We offer a competitive remuneration package, professional development opportunities, and a dynamic and supportive work environment. You will also have access to amazing lunch & learn sessions, including with external experts, and 3 days accrued for 'Community, Culture & Wellbeing' leave.

About Us:

Our company values diversity and inclusion, believing that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great outcomes. We invite you to apply for roles that suit your career aspirations.

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