Hearing Care Expert

7 days ago

Newcastle, New South Wales, Australia beBeeCare Full time $70,000 - $90,000
Client Care Representative Role Overview

This is an exciting opportunity to provide exceptional service and make a meaningful difference in people's lives. As a Client Care Representative, you will be responsible for welcoming clients, managing their experience, and contributing to the success of our clinics.

Key Responsibilities:
  • Welcoming clients and ensuring optimal outcomes
  • Scheduling and confirming appointments
  • Providing administrative support to clinicians
  • Efficiently managing clinic operations
  • Managing phone lines and email inboxes
  • Billing clients correctly and handling payments
  • Learning and using software applications
Requirements:
  • Prior experience in customer service and/or administration roles
  • A passion for delivering exceptional client experiences
  • Great communication and active listening skills
  • Resilience, self-motivation, and energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and best possible outcomes
  • An interest in learning about hearing aid features and basic repair/maintenance
What's in it for You?
  • Access to discounts from retailers across Australia via our employee enrichment hub
  • Generous employee discounts on Sonova products
  • Online wellbeing centre & employee assistance program
  • Access to LinkedIn Learning Platform
  • Opportunity to grow and develop in your role
  • A values-driven and people-centered culture
  • Dynamic and supportive team with a leading provider of innovative hearing care solutions
  • A genuinely rewarding role with purpose and meaning

Are you ready to join our mission and contribute to our team? If you feel that this opportunity is right for you, we would love to hear from you.

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