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Administrative Support Specialist

2 months ago

Australia Healthe Care Full time

About the Role

Healthe Care is seeking an experienced Administrative Officer to provide high-level administrative support to patients and staff at our Healthwoods Endoscopy Centre. The successful candidate will be responsible for ensuring an efficient and accurate admissions process, working closely with all departments to achieve this goal.

Key Responsibilities:

  • Provide exceptional customer service to patients and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage and maintain accurate records and databases, ensuring compliance with company policies and procedures.
  • Develop and implement administrative processes to improve efficiency and productivity.
  • Collaborate with the team to achieve departmental goals and objectives.
  • Provide administrative support to the reception team, including answering phones and responding to emails.
  • Develop and maintain relationships with healthcare providers and other stakeholders.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence.
  • Participate in quality improvement initiatives to enhance patient care and satisfaction.

Requirements:

  • Highly developed verbal and written communication skills.
  • Excellent interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Impeccable personal presentation and attention to detail.
  • Proven ability to work in a fast-paced environment and prioritize workload appropriately.
  • Ability to work within a team and under pressure.
  • Outstanding time management and organizational skills, including the ability to take initiative, apply problem-solving, and make decisions.
  • Exceptional knowledge and application of customer service principles.
  • Demonstrated experience in Microsoft Office Suite and database software.
  • National Police Check certificate – No older than 3 months on application.
  • Experience in a healthcare setting.
  • Knowledge of medical terminology and health fund agreements.
  • Knowledge and understanding of Patient Management Systems including WebPAS and Blue Chip.
  • Experience and ability to work and interact with people from culturally and linguistically diverse backgrounds.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading private hospital operator in Australia.