Manager of Cleaning Operations

6 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $100,000 - $120,000
Job Description

The successful candidate will be responsible for overseeing the day-to-day cleaning operations for in-home cleaning portfolios. They will supervise a high-performing team through solid delegation, coaching and leadership capabilities.

  • Managing service delivery and performance of daily cleaning operations providing in-home cleaning services to vulnerable clients.
  • Building and maintaining strong client relationships.
  • Scheduling work using software and confirming bookings with clients via telephone.
  • Assisting with recruitment of new cleaners to enable expansion of in-home cleaning portfolio.
  • Driving adherence to high performance standards across portfolio in accordance with SOPs, policies and service expectations.
  • Being hands-on and leading by example.
  • Ensuring all team members are effectively inducted, trained, skilled and supported to do their best.
  • Preparing rosters to modern award requirements.
  • Implementing initiatives to drive a high-performing and safe work environment.
  • Undertaking regular reporting and quality assessment using QA software.
Required Skills and Qualifications
  • A valid driving license.
  • Previous scheduling experience is essential, preferably within an in-home cleaning or NDIS disability support environment.
  • Experience managing cleaning teams across multiple sites preferred.
  • Proven success in leading and developing a high-performing team.
  • Strong understanding of in-home cleaning equipment, chemical handling, and WHS requirements.
  • Working knowledge of the Cleaning Services Award highly regarded however, not essential.
  • Very high attention to detail, time management and strong written and verbal communication skills.
  • The ability to motivate your team and empower them to deliver the highest standards.
  • Good presentation, communication skills and a fluency in English.
  • Ability to work with multiple teams in a fast-paced environment.
  • Current Working with Children Check, National Police Clearance Certificate and NDIS worker screening clearance or the ability to readily obtain these certificates.
Benefits

This role offers the opportunity to make a positive impact on the lives of vulnerable clients while working in a dynamic and supportive environment.

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