Client Care Professional

4 weeks ago


Rockhampton, Queensland, Australia Sonova Full time

About the Role

We are seeking a dedicated and hands-on Customer Service/Admin professional to join our team at our busy hearing clinic in Rockhampton.

This is an exciting opportunity to make a positive difference in people's lives through better hearing.

You will play a key role in providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

Full training and ongoing support will be provided.

Key Responsibilities

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications

What You Will Need

  • Prior experience in face-to-face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

About You

  • You will be rewarded with a competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the MindTools eLearning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture


  • Rockhampton, Queensland, Australia Point Care Pty Ltd. Full time

    At Point Care Pty Ltd., we are committed to delivering exceptional support services to individuals with disabilities. We are currently seeking a dedicated and compassionate Care Support Professional to join our team.About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment, providing high-quality care and support to...


  • Rockhampton, Queensland, Australia Brightwater Care Group Full time

    Enrolled Nurse Role at BrightwaterWe welcome applications from skilled and caring Enrolled Nurses to join our multi-disciplinary team across Perth. With a long history of care experience, we are committed to providing quality services that promote the dignity and independence of our clients.About the Role:This is an exciting opportunity for you to utilize...


  • Rockhampton, Queensland, Australia Mercy Community Full time

    About the RoleWe are seeking a Care Support Professional to provide care, support and assistance to clients in Rockhampton or Yeppoon. This is a casual position with early starts (7:00am) to support our clients meet their needs and goals.Mercy Community Services supports people in need to live healthy lives within inclusive communities. Our services span the...

  • Care Professional

    4 weeks ago


    Rockhampton, Queensland, Australia CPL Full time

    About the RoleWe are seeking a dedicated and caring individual to join our team as a Direct Support Worker in Rockhampton and surrounding areas.Key ResponsibilitiesAssist with personal care tasks, including showering, toileting, and dressing with dignity and respect.Administer medications and ensure clients stay on track with their health.Help transfer...


  • Rockhampton, Queensland, Australia Ozcare Full time

    We are seeking a Support Care Professional to join our team in Rockhampton, providing exceptional care and support to our clients.Job DescriptionAs a Support Care Professional, you will be responsible for delivering high-quality care and services to our clients in their own homes. Your tasks will include:Providing personalised care and support to clients in...

  • Support Professional

    2 weeks ago


    Rockhampton, Queensland, Australia Point Care Pty Ltd. Full time

    About UsPoint Care Pty Ltd. is dedicated to enhancing the lives of individuals with disabilities.Job Title: Support WorkerOverviewThis role involves providing support to clients in accordance with their NDIS plan, focusing on enhancing their quality of life and independence.ResponsibilitiesProvide daily living assistance, including eating, dressing, bathing,...


  • Rockhampton, Queensland, Australia Ozcare Full time

    We are seeking a compassionate and dedicated Home Care Professional to join our team in Rockhampton. As a key member of our care team, you will be responsible for providing high-quality care and support to our clients in their own homes.Key Responsibilities:Deliver personalized care and support to clients in accordance with their individual needs and care...


  • Rockhampton, Queensland, Australia Ozcare Full time

    We are seeking a dedicated and compassionate Caring Support Professional to join our team in Rockhampton.About the RoleAs a Caring Support Professional, you will provide high-quality care and support to clients in their own homes. This is an excellent opportunity to make a real difference in people's lives and work in a dynamic and supportive team...


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    About UsRight at Home Central Queensland is a leading provider of in-home care and assistance services. Our mission is to improve the quality of life for our valued clients, ensuring they remain safe and independent in their own homes.Job Title: Gardener/LawnmowerAbout the RoleWe are seeking a dedicated and enthusiastic individual to join our team as a...


  • Rockhampton, Queensland, Australia Amplifon Full time

    We are seeking a passionate and driven Hearing Care Specialist to join our team as a Client Liaison.About the Role:As a Client Liaison, you will be the primary point of contact for our customers, ensuring their experience at our clinic is exceptional from start to finish.Your key responsibilities will include:Building rapport with patients and providing...


  • Rockhampton, Queensland, Australia Ozcare Full time

    Job OverviewWe are seeking a highly motivated and compassionate Dedicated Care Support Professional to join our team at Ozcare. As a key member of our care team, you will play a vital role in providing exceptional support and care to our clients across Rockhampton.


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    Company Overview:We are Right at Home Central Queensland, an international leader in the home care industry. Our mission is to improve the quality of life for our clients by providing tailored care services that allow them to live independently at home.About the Role:We are seeking experienced Personal Care Workers who are passionate about providing a...


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    We are seeking a dedicated and reliable Professional Home Care Assistant to join our team at Right at Home Central Queensland.As a valued member of our team, you will have the opportunity to make a real difference in the lives of our clients. We provide comprehensive home care services to seniors and individuals with disabilities, enabling them to maintain...


  • Rockhampton, Queensland, Australia Brightwater Care Group Full time

    About the RoleBrightwater Care Group is seeking an experienced Clinical Nurse Manager to lead a clinical team in our flagship site in Inglewood. As a Clinical Nurse Manager, you will be responsible for ensuring high standards of clinical care to our clients, consistent with the Aged Care Quality Standards and Brightwater's Clinical Governance Framework.You...


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    We are seeking a skilled Care Coordinator to join our team at Right at Home Central Queensland. This is a permanent part-time position based in the Rockhampton Office.In this role, you will be responsible for providing high-quality client-focused care in a community setting. You will work under the supervision of a care manager and have the opportunity to...


  • Rockhampton, Queensland, Australia Just Better Care Full time

    Job OverviewThe Admin Assistant/Receptionist is a vital role in maintaining the professional image of Just Better Care. As the first point of contact, this position requires exceptional communication and interpersonal skills to provide a courteous and knowledgeable liaison between customers, the public, and staff members.


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    About Right at Home Central QueenslandWe are a leading provider of in-home care and assistance, dedicated to improving the quality of life for our valued clients. Our mission is to empower individuals to live safely and independently in their own homes.Job Title: Gardener/LawnmowerEstimated Salary: AU$45,000 - AU$60,000 per year (dependent on experience)We...


  • Rockhampton, Queensland, Australia Right at Home Central Queensland Full time

    About Right at Home Central QueenslandWe provide a range of tailored care services to assist people living independently at home in Rockhampton and surrounding areas.Our MissionTo improve the quality of life for our clients by delivering high-quality care that prioritizes their safety and well-being.Job OverviewWe are seeking experienced and passionate...


  • Rockhampton, Queensland, Australia Just Better Care Full time

    About the Role:The Administrative Coordinator is responsible for delivering exceptional client relations and administrative services. This role requires a professional, courteous, and knowledgeable liaison between clients, stakeholders, and internal staff members.Responsibilities:This position involves providing high-quality administrative support to ensure...


  • Rockhampton, Queensland, Australia E4 Recruitment Full time

    About E4 RecruitmentWe are a reputable recruitment agency specializing in placing skilled professionals in various industries, including healthcare. Our team is dedicated to providing exceptional service and support to both candidates and clients.Why Work with Us?We offer competitive hourly rates based on experience, ranging from $50 to $130 per hour, plus...