Customer Experience Specialist
1 week ago
We're looking for individuals who can provide exceptional customer experiences in a dynamic contact centre environment.
Key Responsibilities:Deliver outstanding customer service and become a trusted resource, providing comprehensive information on government programs and processes.
Maintain a positive, empathetic, and professional approach in every interaction.
Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
Accurately capture customer details and log interactions in our intuitive CRM system.
Excellent communication and interpersonal skills.
Strong problem-solving & critical thinking abilities.
Commitment to delivering impressive customer service experiences.
Flexible & adaptable to changing priorities.
Computer proficiency with a willingness to develop further.
Financial & non-financial incentives.
Career growth opportunities with a global footprint.
A robust wellness program and 24/7 personal safety and support service.
Employee discounts and an Employee Referral Program.
We combine human expertise with technology to deliver exceptional results. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
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Customer Solutions Specialist
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Customer Solutions Specialist
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Springfield Lakes, Queensland, Australia Probe CX Full time $40,000 - $80,000 per yearAt Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
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