Customer Service Professional

2 weeks ago


City of Parramatta Council, Australia beBee Careers Full time
Job Title: Customer Service Officer - Dispute Resolutions

About the Role:

We are seeking an experienced Dispute Liaison Officer to join our team. In this role, you will be responsible for the management of disputed customer accounts.

Key Responsibilities:

  1. Investigate and resolve disputes in a timely and professional manner.
  2. Communicate effectively with internal stakeholders and customers to ensure prompt resolution.
  3. Create and adjust account information in our accounting system.

About You:

  • You have strong customer service skills, both written and verbal.
  • You are able to communicate effectively with senior management.
  • You are highly organized and able to establish priorities in a demanding environment.
  • You have a proven background in dispute resolution management.

What We Offer:

  • A permanent opportunity with a supportive team.
  • Flexible working hours.
  • The option to work from home 3 days per week.


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