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Customer Service Leads
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Passenger Service Supervisor. In this role, you will be responsible for leading the onboard team and overseeing all aspects of customer service, train safety, security, operations, and emergency procedures. You will also be required to mentor and support your onboard team members, as well as maintain train cleanliness and assist with luggage.
Key Responsibilities
• Lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures
• Mentor and support onboard team members to ensure they have the skills and knowledge needed to deliver exceptional customer experiences
• Maintain train cleanliness and assist with luggage
• Ensure that all passenger requests are handled efficiently and effectively
Requirements
To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced operational environment. You will also require strong leadership and teamwork skills, with the ability to mentor and support your onboard team members. Additionally, you will need to have experience in a frontline customer environment and be able to tailor your communication style to a diverse range of individuals. It would also be beneficial if you had experience in managing and developing people, as well as setting clear expectations for team roles and responsibilities.
