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Client Services Manager

1 week ago

Waverley Municipal Council, Australia ClearCompany Full time
Job Summary
Prestige Inhome Care is seeking a skilled Client Coordinator to join our team. The successful candidate will be responsible for managing client rosters, responding to service requests, supporting clients and carers, and driving workforce efficiency. The ideal candidate will have experience in community or home care services, strong organisational and problem-solving skills, and proficiency in scheduling systems and Microsoft Office.

About Us
Prestige Inhome Care is a leading provider of home care services, dedicated to delivering exceptional care and support to our clients and their families. Our team of passionate professionals shares a common goal: to make a meaningful difference in the lives of our clients and their families.

Your Key Responsibilities
You will be responsible for the following key tasks:
  • Manage client rosters and schedules
  • Respond to service requests
  • Support clients and carers
  • Drive workforce efficiency
  • Ensure compliance and quality
  • Support recruitment and training
  • Incident and feedback management

Required Skills and Qualifications
The successful candidate will possess the following skills and qualifications:
  1. Experience in community or home care services
  2. Excellent communication and interpersonal skills
  3. Strong organisational and problem-solving abilities
  4. Proficiency in scheduling systems and Microsoft Office
  5. Customer-focused mindset
  6. Ability to manage performance and support carer development
  7. A proactive approach to continuous improvement
  8. Relevant qualifications in community care or business administration

Benefits and Perks
We offer a range of benefits and perks to support your well-being and career growth, including work flexibility, work from anywhere options, your birthday off, a warm welcome, grow and learn opportunities, give back volunteer days, celebrate milestones, and access to employee assistance programs.

Career Growth Opportunities
We are committed to fostering an inclusive and respectful workplace where everyone can thrive. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and the LGBTIQ+ community.