Executive Support Services Manager

3 days ago

Bendigo, Victoria, Australia beBeeSupport Full time $90,000 - $123,456

Key to our ongoing success is the appointment of an Executive Support Services Manager who can drive the consistent implementation of best practices across housing and complex based support services.

About the Role

This executive will provide operational oversight to the relationship management team alongside the management of the deputy team leader.

The primary focus will be on ensuring a high-quality, effective and efficient service that supports Hearth Support Services' business strategy and meets compliance and funding requirements.

Key Responsibilities
  • Contribute to the strategic direction for the relationship management operational function including aligning to a best practice framework.
  • Foster and continuously develop positive relationships with participants and families to fully understand their needs, goals, and supports.
  • Lead, coach, develop, and support your team to provide responsive, person-centered support that enables participants to progress toward their individualised NDIS plan goals.
  • Provide expertise advice and guidance in supporting participants who are assessed as having complex needs and/or behavioural presentation.
  • Develop and implement consistent practice & continuous improvement of service across housing, complex, and support services.
  • Ensure high-quality service and support is delivered to participants that complies with Hearth Support Services' Participant Service and NDIS quality standards and legislative requirements.

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